After Hours
Build your on-call team, set the escalation rules, and pick a rotation. Archer handles every night and weekend from there.
1 · On-call team
MR
Active✕
Mike Rivera ⚡ ServiceTitan
DW
Active✕
Dana Whitfield ⚡ ServiceTitan
SO
Active✕
Sam Ortiz ⚡ ServiceTitan
✉
Active✕
Office line manual
2 · Call types· what counts, and what happens when one comes in
HVAC emergency
Plumbing emergency
All other calls
+ Add call type
No cooling or no heat, refrigerant leaks, burning smells, or grinding noises from the unit — anything where the home is unsafe or uninhabitable tonight. A unit that's merely underperforming can wait until morning.
Archer reads this alongside the call transcript to decide whether a caller qualifies as an HVAC emergency.
1
Text + call the on-call tech ⟳ whoever is on this call type's rotation
Also emails office@desertair.com with the call summary
⏱ If they don't accept within 15 min ⌄
2
Call the next person in the rotation
⏱ If they don't accept within 15 min ⌄
3
Alert the office office@desertair.com · (480) 555-0100
3 · Who's on call· each call type has its own rotation
HVAC emergency
Plumbing emergency
All other calls
Rotate weekly
Hand off Mondays at 8:00 AM
⠿WEEK 1MRMike Rivera
⠿WEEK 2DWDana Whitfield
⠿WEEK 3SOSam Ortiz
UPCOMING — HVAC EMERGENCY · generated automatically
Aug 3 – 9 · now
MRMike
Aug 10 – 16
DWDana
Aug 17 – 23
MRMike override
Aug 24 – 30
MRMike
Aug 31 – Sep 6
DWDana
Aug 17 – 23 · Sam is on PTO — Mike covers
HVAC emergencyweeklyMR→DW→SO
Plumbing emergencydailySO→DW
All other callsfollows HVAC rotation· uses the same person as HVAC emergency