After Hours — Design 3 refined

After Hours — Design 3, refined

The Team & rotation design updated with your four changes: ① a “Preview month view” button opening a read-only calendar (view 2), ② adding people by pulling technicians from the ServiceTitan API (view 3), ③ per-call-type rotations with a daily / weekly / monthly cadence dropdown, and ④ an AI-facing description on every call type.

1 · Settings page

Header now has both preview buttons. The team card adds people from ServiceTitan (with a manual fallback for office staff who aren't technicians). Call types carry a description the AI uses to classify calls. The rotation card is now scoped per call type — the tabs at its top switch which call type's rotation you're editing, the cadence dropdown offers daily / weekly / monthly (shown open here), and the summary at the bottom shows every call type's rotation at a glance.

app.archer.ai/settings/after-hours

After Hours

Build your on-call team, set the escalation rules, and pick a rotation. Archer handles every night and weekend from there.

1 · On-call team

Mike Rivera ⚡ ServiceTitan

(480) 555-0134 · mike@desertair.com · tech 98765 ✓

Active✕

Dana Whitfield ⚡ ServiceTitan

(480) 555-0177 · dana@desertair.com · tech 98721 ✓

Active✕

Sam Ortiz ⚡ ServiceTitan

(480) 555-0102 · sam@desertair.com · tech 98704 ✓

Active✕

✉

Office line manual

office@desertair.com · (480) 555-0100 · no CRM tech — notifications only

Active✕

2 · Call types· what counts, and what happens when one comes in

HVAC emergency Plumbing emergency All other calls + Add call type

Description — tells the AI what qualifies

No cooling or no heat, refrigerant leaks, burning smells, or grinding noises from the unit — anything where the home is unsafe or uninhabitable tonight. A unit that's merely underperforming can wait until morning.

Archer reads this alongside the call transcript to decide whether a caller qualifies as an HVAC emergency.

Text + call the on-call tech ⟳ whoever is on this call type's rotation

Also emails office@desertair.com with the call summary

⏱ If they don't accept within 15 min ⌄

Call the next person in the rotation

⏱ If they don't accept within 15 min ⌄

Alert the office office@desertair.com · (480) 555-0100

3 · Who's on call· each call type has its own rotation

HVAC emergency Plumbing emergency All other calls

Rotation cadence

Rotate weekly Hand off Mondays at 8:00 AM

⠿WEEK 1MRMike Rivera

⠿WEEK 2DWDana Whitfield

⠿WEEK 3SOSam Ortiz

UPCOMING — HVAC EMERGENCY · generated automatically

Aug 3 – 9 · now

MRMike

Aug 10 – 16

DWDana

Aug 17 – 23

MRMike override

Aug 24 – 30

MRMike

Aug 31 – Sep 6

DWDana

Aug 17 – 23 · Sam is on PTO — Mike covers

HVAC emergencyweeklyMR→DW→SO
Plumbing emergencydailySO→DW
All other callsfollows HVAC rotation· uses the same person as HVAC emergency

2 · “Preview month view” modal

Opened from the header button. Read-only — it renders the rotations, cadences, and overrides into a calendar so the customer can answer “who's got the 15th?” without editing anything. Because rotations differ per call type, the chips at the top switch which call type's calendar you're looking at. Overrides show a dashed outline; hand-off day follows the cadence setting (Mondays here).

app.archer.ai/settings/after-hours

After Hours

Build your on-call team, set the escalation rules, and pick a rotation.

3 · “Add from ServiceTitan” modal

Opened from the team card. Archer pulls the technician list live from the customer's connected ServiceTitan account, so name, phone, email, and — critically — the tech ID come in correct with zero typing (today that ID is a hand-typed spreadsheet column). People already on the roster are shown but not re-addable; technicians missing a mobile number are flagged since paging needs one. A manual entry path still exists for non-technicians like the office line.

app.archer.ai/settings/after-hours

After Hours

Build your on-call team, set the escalation rules, and pick a rotation.